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Q: What forms of payment do you accept?
A: Visa, MasterCard, Discover and American Express. To
establish billing terms with us, please contact us at
partyparty@tds.net.
Q: Is it safe to enter my credit card number on the site?
A: Yes. PartyPartyStore.com uses SSL (Secure Socket Layer) 128-bit
security. Credit Card numbers are only stored on the web server temporarily.
You will be asked to enter your credit card number each time you checkout on
our website.
Q: When I register at checkout, what happens to my
information?
A: When you register, your information stays with PartyPartyStore.com.
Your information will NOT be sold to any third parties. During checkout you
will have the option to join our mailing list. You may be contacted by our
Customer Service Center to verify any questions we may have about your order.
Q: When/How will my products arrive?
A: We ship orders by way of UPS whenever possible. All shipping,
processing, and insurance charges will be added to your total upon checkout.
Please open and inspect your order as soon as possible so that we can take care
of any shortages or damages quickly for you. Remember to include your contact
information so we can follow up with you!
Q: Will I have to pay sales tax?
A: We are required to collect sales tax on orders which are placed in
Michigan.
Q: How do I return a damaged or wrong item?
A: If you want to return an item you have purchased, please contact
us for a return authorization number. Please return only unused and unopened
merchandise in its original packaging within 30 days of receipt of your order.
Please estimate your needs as closely as possible since we charge a 15%
restocking fee on returned items.
Please understand that we cannot accept returns of the following items:
costumes, headwear, food items, special order items, glow products, seasonal
and/or dated items after the event date, imprinted items, and all closeout
sales.
When you are returning an item you are responsible for payment of the shipping
fees. Any items returned to us without a return authorization number will
become the property of Party Party and no refund will be given.
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